000			00299nam a2200109Ia 4500
008			210212s9999||||xx |||||||||||||| ||und||
100			_aKnox Simon & Others
245		0	_aCustomer Relationship Management
260			_c2014 _bRoutledge Taylor & Francis Group _aLondon
300			_a302p.
942			_cSU
999			_c199216 _d199216