Rampal, M. K. and Gupta, S. L. <br/><br/>
Service marketing 

 - New Delhi  Galgotia pub. company  2000 
 - 615p. 
<br/><br/><label>ISBN: </label>81-85989-56-7 
<br/><br/><label>Dewey Class. No.: </label>658.8   Ram. P